Telehealth Services

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Schedule Remote, Quality Care With One of Our Gastroenterology Specialists

In response to the news and updates surrounding the COVID-19 health crisis, Northeastern Gastroenterology Associates is now offering telehealth services to ensure patients are still able to get the quality care they need. Telehealth appointments allow patients to maintain face-to-face interaction with their provider without the need for an in-office visit.

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The Benefits of Using Our Telehealth Services

  • Reduces the chances of catching/spreading COVID-19 and other illnesses and viruses

  • Save you both time and money

  • Remote appointments are private and secure

  • Provides patients with convenient care without the need of an office visit

  • Telehealth services are available through three different applications

Our gastroenterology specialists here at Northeastern Gastroenterology Associates are committed to providing our patients with top-quality, progressive care for digestive problems. With the evolving news and updates surrounding the COVID-19 health crisis, the health and safety of our patients and staff continues to be our top priority. To help prevent the spread of the virus, our team is actively monitoring the situation, and are following the precautions and recommendations suggested by the Center for Disease Control (CDC) and our government, to ensure a safe and healthy environment while continuing to provide our patients with optimum-quality care.

To keep our providers and our patients safe, Northeastern Gastroenterology Associates is now offering telehealth appointments. With convenient telemedicine appointments, our providers are easily able to keep patients engaged with their treatment and ensure that the continuity of care needed for optimal health is being maintained. In order to provide our patients with remote, quality care, we are offering telehealth appointments through the following applications:

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WhatsApp

For iPhone & Android

WhatsApp is a mobile and desktop application that allows our doctors to provide patients with fast and convenient telehealth appointments.

Getting Started

  1. Schedule an appointment with one of our providers

  2. Download WhatsApp on your phone or computer

  3. You'll receive a text with information on joining the virtual appointment via WhatsApp

Enabling Your Camera and Microphone On WhatsApp for:

iPhone | Android

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Facetime

For iPhone

An application that can be found on iPhones other Apple devices, FaceTime enables the face-to-face interaction of an in-office visit.

Getting Started

  1. Schedule an appointment with one of our providers

  2. Make sure you have an Apple phone, computer, or tablet

  3. You’ll receive a text with information on joining the virtual appointment via FaceTime

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Doxy.me

For Computers

Doxy.me is an easy-to-use, HIPAA Compliant software that makes it easy to maintain the face-to-face interaction with your provider as you would in-office without the need for a smartphone.

Getting Started

  1. Schedule an appointment with one of our providers

  2. Make sure you have a computer with an attached or built-in microphone and camera

  3. You’ll receive a text with an invitation for your telehealth appointment.

Enabling Your Camera and Microphone For Doxy.me:

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When you call to schedule a telehealth appointment, our staff will walk you through the process to see what’s best for you and help you get set up. No matter which method you choose, it is important that you have a phone or computer with microphone and camera access.

FAQs

How Do I Enable Mic and Camera Access for WhatsApp for iPhone?

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  1. Go to the Settings App from your Home Screen.

  2. Find and tap WhatsApp

  3. Make sure that the microphone and camera toggle are enabled (green)

How Do I Enable Mic and Camera Access for WhatsApp for Android?

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  1. Go to the Settings App from your Home Screen.

  2. Find and tap Applications.

  3. Find and tap Application Manager

  4. Find and tap on the WhatsApp icon

  5. Make sure the camera and microphone permissions are enabled

How Do I Enable Mic and Camera Access for FaceTime?

FaceTime is an application that is exclusive to Apple products. Whether you are using an iPhone, Mac, Macbook, or iPad, FaceTime should already have access to the microphone and camera on your device.

How Do I Enable Mic and Camera Access on Doxy.me?

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To have a telehealth appointment on Doxy.me, you need to first give your browser permission to access your webcam and microphone. Find your preferred browser for specific instructions

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Google Chrome

  1. Open Google Chrome

  2. Select the lock icon located near the right side of your search bar

  3. Select Site settings

  4. Select the dropdown menu next to camera and microphone

  5. Change the camera and microphone access to Allow

  6. Refresh the browser tab

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Safari

  1. Open Safari Preferences

  2. Select Websites

  3. Go to Camera and Microphone tabs.

  4. Change Camera and Microphone access to Allow.

  5. Refresh the browser tab

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Firefox

  1. Open Firefox

  2. Select the menu icon in upper right corner

  3. Go to Preferences or Options

  4. Scroll down to find Privacy & Security

  5. In Camera & Microphone settings, ensure that Doxy.me is set to Allow.

  6. Restart Firefox

Schedule a Telehealth Appointment With Our Gastroenterology Associates

While the COVID-19 pandemic has caused you to put many things on hold, your health shouldn’t be one of them. Telehealth services with the providers at Northeastern Gastroenterology Associates ensure the safety of our patients and staff while allowing us to continue to provide you the highest quality care. In order to participate in this service, you need the ability to receive video calls, texts, and/or emails. To learn more about these telehealth services or to schedule an appointment, contact our experts today!